I entered the wrong address at checkout, can I change it? We cannot edit an address once your order has been placed. If our shipping software has an issue with an address, we will give you a call to verify your address, but Lathered In Love is not responsible for sending a package to an address that was incorrectly entered at checkout. Please take a moment to double-check and verify all shipping details before you submit your order.

Can I change my payment method after my order has been placed? No, payment details are final once your order has been placed.

Can I add another item to my order? You are welcome to place an additional order, but we cannot edit existing orders. We can only cancel (if the order has not been shipped.) To cancel an existing order that has not been shipped, please call or email us to request an order cancellation. Orders cannot be edited after the order has been placed. We are not able to combine orders or shipping charges for multiple orders due to heavy volume. We appreciate your support and patience.

How can I track my order? Upon completing checkout, you will receive an email or text confirmation (if you entered an email and/or phone number at checkout) with a link to track your package.

My order isn't moving/stuck in transit: Please reach out to the specific postal service for more information once your package has been shipped. Once a package leaves our facility, we cannot modify any details regarding your order. If your package appears lost, contact us at hello@latheredinlove.com

My order is missing an item/has incorrect item: Please reach out to us by email at hello@latheredinlove.com we will remedy the mistake. Thank you for your patience! 

Im not seeing a confirmation email/text for my order: Our email address (hello@latheredinlove) is sometimes marked as spam with certain email servers. Please check your junk mail to see if your confirmation email is there. Contact us via email or by phone if you need your confirmation email to be resent. 

*Note: Please verify that your email address and/or phone number is correct before checkout. Our system cannot send emails to you if we have the wrong information.

My order arrived damaged: Please send us an email with photos of the shipping box and inside contents to hello@latheredinlove.com. Keep all original packaging until you hear from us, including the shipping box and packing materials.

SHIPPING POLICY: We ship our packages via USPS and use their Priority Mail service. We offer free shipping at a subtotal (after discounts) of $75.00+ USD for United States orders. While we do our very best to prepare your order for shipment within 5 business days (M-Th) from the date that the order was placed, we cannot guarantee a delivery date. All orders will have a processing time in our facility as well as a shipping time for USPS. (This does not apply to our gift cards — they are electronically delivered.)

The shipping time estimated at checkout (via Priority Mail) is USPS's estimated transit time and does NOT include the time it takes for us to process and pack your order here in our Bubble Hub.

For example: When you select 2-day Priority Mail Shipping at checkout, that 2 day estimate is from USPS for the actual shipping time once it leaves our facility; there will still be a 1-3 business day processing time in our Bubble Hub before your package ships.

Please note that it may take up to 5 business days to process your order in our Bubble Hub. We will contact you if it looks like it will take longer!  

** Our Bubble Hub's days of operations are Monday - Thursday. ** 

The Free Shipping option is still shipped USPS Priority Mail; we do not offer expedited shipping. 

A few things to note:

• Priority Mail and Ground Advantage are the only services by which we ship our packages here at Bathhouse Soapery. 
• Lathered In Love does not calculate shipping rates or estimated shipping transit times; these are both calculated by USPS and depend on the shipping address and weight of your package once we have prepared it for shipment.
• Once a package leaves our facility as a Priority Mail package, the responsibility of the delivery and delivery date is entirely dependent on The United States Postal Service. There is no way for us to adjust shipping prices, length of delivery, or USPS’s transit time. 

*FROM USPS's WEBSITE:

• Priority Mail may arrive in 1 day, 2 days or 3 days based on where you’re shipping your package from and where it’s being sent. (The scheduled delivery day can be found when postage is calculated) This is not a guaranteed service.
• Ground Advantage is a 2-5 day shipping service. USPS Ground Advantage™ service is an affordable and reliable way to send packages inside the U.S.
• Date of delivery is not guaranteed. Delivery by a specific date at a specific time is not available.
• The first Postal business day counted is the day after the item was mailed.

 WE DO NOT SHIP INTERNATIONALY.

How much is shipping? Shipping costs are determined by both the weight of the package and the location to where it is being sent. We do not custom create shipping prices, they are automatically calculated at checkout.

Free Shipping on orders $75+: To be eligible for our "Free Shipping on orders of $75+" perk, your SUBTOTAL must be $75+ AFTER you have applied any discount codes and BEFORE taxes have been calculated.

The free shipping eligibility is based upon the subtotal — so if you're cart is below $75 after you add a discount code, you will need to add something else to your cart to reach $75 or more.

How do I return my order? Due to the nature of our products being hygienic, all sales are final.

If there is any manufacturing defect with your product(s), please report the defect to us within 30 days of purchase by contacting us at hello@latheredinlove.com or by calling (760) 846-1036. We will help you with your inquiry and upon confirmation of said defect, we will provide you with either a replacement product, store credit via discount code or gift card, or a refund, whichever you prefer. We will do everything in our bubbly power to make you shine with happiness.

What if I don't like the fragrance of my product? Please refer to our Return Policy. 

Fragrance is extremely personal. Everyone has different preferences. We do our best to detail what the scents are like in the product descriptions. We don't accept returns on the basis that the fragrance is disliked. If there is a manufacturer's defect with your product, please reach out to us via email (hello@latheredinlove.com) or by phone (760-846-1036) for us to help you further. Keep in mind that our products make great gifts and if you don't enjoy a particular product, passing it on as a gift is always a great option!

My Bath Bomb arrived broken: While we do everything that we can to ensure that our luscious bath bombs arrive to you in one whole piece, they are fragile, and we cannot control how the post office handles them once they leave our Bubble Hub. Most bath bombs arrive in perfect condition, but there are times when they can crack due to shipment handling. We do not offer replacements of this item in most cases; Your bath bombs will still perform as intended, even if broken. Luscious skin awaits you.

My container isn filled all the way: Due to differences in jar and bottle suppliers, we fill our containers according to net weight rather than volume.

My Tub is stained: Some of the colorants we use are more potent than others. If any oils or residue are left in your shower or tub, these colors may stick to those oils and give the appearance of a stain. Rest assured, this will wipe out with a magic eraser or cleaning solvent; just clean as you would clean any soap scum. 

We are not responsible for any stains in tubs due to already existing cracks, scratches, unfinished areas, etc. that were present before using our products. As long as your tub and/or shower is sealed as it would be in a new condition, our products should not cause any problems or stains. 

My discount code didn't apply to some discounts: Unfortunately, gift cards are not able to be discounted. 

Can I combine Discount Codes?Unfortunately, discount codes cannot be combined. Due to the limitations of our platform, only one discount code can be applied per transaction.

For instance, if you have a FREE SHIPPING code and a $ OFF, these two cannot be combined together; you will have to choose one and save the other for another time. 

(If you are using a $ OFF or other code that changes your subtotal, please remember that to enable our "Free Shipping on orders of $75+", your subtotal must be $75 or above AFTER your code has been applied and BEFORE taxes.)

Where do I enter my Discount Code or Discount Code? Click on your cart, then click the "Check Out" button on the bottom right of the cart page.

When the checkout portal has loaded, there will be a gift card/discount code box on the right of the screen under your itemized cart (your shipping information will be on the left side.) Enter your code and click "apply." 

If you have a gift card amount that is smaller than your total amount, your remaining total will be shown. You can then enter your credit card information to pay for the remaining total. 

Gift Card General Info: Our gift cards can now be used both in-store and online! If your gift card was purchased before March 2020, you may have difficulty using the code online and in-store as we have switched to a new gift card system. Please reach out to us at hello@bathhousesoap with any gift card difficulties.

How does the Online Gift Card work? Our online gift cards are sent electronically to you. Upon purchase, you will receive an initial confirmation email and then a second email containing your gift card. The second email can be printed or forwarded via email to the receiver of the gift.

When purchasing a Gift Card online with other store items, does the gift card apply to the $75+ Free Shipping threshold? Unfortunately, since our gift cards are delivered digitally, the gift card amount will not count towards the cart total for our free shipping perk. You will still have to have a cart minimum of $75 before adding any gift cards to receive free shipping for your order.